Terms of Service
General terms and conditions governing the access and use of the SpinaDesk platform and services.
Effective Date: October 6, 2026
Welcome to SpinaDesk ("SpinaDesk", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our administrative automation platform, website located at https://spinadesk.com (and related subdomains), and any associated services, software integrations, and communications tools (collectively, the "Service").
By accessing or using the Service, you ("Customer", "you", or "your") agree to be bound by these Terms. If you are entering into these Terms on behalf of a clinic, practice, company, or other legal entity, you represent and warrant that you have full legal authority to bind that entity.
1. The Service & Intended Use
SpinaDesk provides administrative workflow automation, calendar synchronization, waitlist recovery, and patient communication tools for chiropractic and healthcare practices.
2. Merchant of Record & Billing
2.1. Merchant of Record (MoR): Our order process and billing are conducted by our Merchant of Record partners, Paddle (Paddle.com Market Limited / Paddle Payments Ireland Limited) or Lemon Squeezy (Lemon Squeezy, LLC) (each, an "Authorized Reseller"). The Authorized Reseller is the merchant of record for all purchases, handles customer service inquiries relating to billing, and manages applicable sales tax, VAT, and invoice issuance.
2.2. Subscriptions & Automatic Renewal: Paid plans are billed on a recurring subscription basis (monthly or annually, as selected during checkout). Your subscription will automatically renew at the end of each billing cycle unless cancelled prior to the renewal date.
2.3. Price Adjustments: We reserve the right to modify subscription pricing with at least thirty (30) days' prior written notice to you. Continued use of the Service after the price change takes effect constitutes your agreement to the new rate.
3. Cancellations & Refund Policy
Our refund policy is governed by our dedicated Refund Policy. You may cancel your subscription at any time directly through your billing portal or by contacting support at support@spinadesk.com. Upon cancellation, you will retain access to the Service through the conclusion of your current paid billing period.
4. TCPA, Telecom, and Messaging Compliance (Critical)
If you utilize SpinaDesk's automated SMS, missed-call text-back, or messaging features:
- Prior Express Written Consent: You warrant and represent that you have obtained all necessary prior express written consents, opt-ins, and legal permissions from your patients/contacts in strict compliance with the US Telephone Consumer Protection Act (TCPA), CTIA guidelines, A2P 10DLC requirements, and applicable national regulations.
- Opt-Out Obligations: You agree never to message recipients who have revoked consent or opted out. SpinaDesk automatically processes standard stop keywords (e.g., STOP, UNSUBSCRIBE, CANCEL), and you agree not to circumvent these mechanisms.
- Indemnification: You agree to fully defend, indemnify, and hold harmless SpinaDesk from and against any claims, regulatory penalties, fines, or damages arising out of your failure to obtain proper patient opt-in or comply with applicable telecommunications laws.
5. Third-Party Integrations & Healthcare Privacy
5.1. Third-Party Platforms: SpinaDesk integrates with third-party software including Jane App, Doctolib, Google Calendar, and telecom carriers. SpinaDesk is not affiliated with, endorsed by, or sponsored by these entities. You are responsible for complying with the terms and API agreements of your third-party software providers.
5.2. Data & Privacy: You are the Data Controller of your patient information. You represent that you maintain an adequate privacy policy and legal authority to transfer scheduling metadata to SpinaDesk for automated processing. Where applicable under the Health Insurance Portability and Accountability Act (HIPAA), parties will execute an appropriate Business Associate Agreement (BAA) governing Protected Health Information (PHI).
6. Acceptable Use
You agree not to:
- Use the Service to transmit spam, unsolicited commercial messages, deceptive claims, or unlawful content;
- Reverse engineer, decompile, or copy the underlying architecture or source code of SpinaDesk;
- Attempt unauthorized access to other customers' accounts, infrastructure, or data.
7. Disclaimers of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR CAPABLE OF RECOVERING ANY SPECIFIC REVENUE OR APPOINTMENT VOLUME. ALL REVENUE CALCULATORS AND ESTIMATES ARE ILLUSTRATIVE ONLY.
8. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SPINADESK, ITS DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR REPUTATION. OUR AGGREGATE LIABILITY ARISING FROM THESE TERMS SHALL NOT EXCEED THE GREATER OF ONE HUNDRED US DOLLARS ($100 USD) OR THE AMOUNT PAID BY YOU TO SPINADESK IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
9. Governing Law & Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute arising under these Terms shall be resolved via binding individual arbitration or small claims court, waiving any right to participate in a class-action lawsuit.
10. Contact Information
For questions regarding these Terms, contact:
SpinaDesk
Email: support@spinadesk.com
Website: https://spinadesk.com
Des questions sur nos mentions légales ?
Notre équipe juridique est disponible pour répondre à vos demandes de conformité.