Refund & Cancellation Policy
Clear guidelines governing our 14-day pilot, subscription renewals, Merchant of Record processing, and cancellations.
Effective Date: October 6, 2026
At SpinaDesk, we want to ensure you have a seamless experience deploying automation in your practice. Because our orders and subscriptions are processed via our authorized Merchant of Record partners (Lemon Squeezy or Paddle), our billing operations adhere to standard consumer and business software compliance guidelines.
1. Free Trial & 14-Day Pilot
- We offer a 14-day free pilot on eligible plans to allow practices to integrate their calendars and evaluate SpinaDesk without upfront charges.
- You may cancel your pilot at any time before the 14-day period concludes with zero cost.
2. Standard Subscriptions & Refund Terms
- 14-Day Money-Back Window: For your first paid subscription payment, you are eligible to request a full refund within fourteen (14) calendar days of the initial charge if the software does not perform as described or fails technical integration.
- Subsequent Renewal Charges: Subscription renewals (monthly or annual) are non-refundable once processed. It is your responsibility to cancel your plan prior to your scheduled renewal date if you do not wish to continue.
- Overages & Message Credits: Prepaid SMS or supplemental usage bundles are non-refundable once allocated.
3. How to Cancel Your Subscription
You can cancel your subscription at any time without penalty:
- Log in to your SpinaDesk Billing Portal (accessible from your account settings);
- Select Cancel Subscription; or
- Send an email to support@spinadesk.com from your registered account email at least 48 hours before your renewal date.
Upon cancellation, your account will remain active until the end of your current paid billing period, and no further charges will occur.
4. Dispute Resolution & Merchant of Record Inquiries
If you believe you were charged in error, please contact our support team at support@spinadesk.com before initiating a payment dispute with your bank or credit card provider. Most billing adjustments, charge inquiries, and duplicate charge corrections are addressed within 1–2 business days.
For orders processed via Lemon Squeezy or Paddle, billing inquiries may also be directed through the customer receipt link provided by the respective Merchant of Record upon checkout.
Des questions sur nos mentions légales ?
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